DRAFT — Requires legal review before public release.
Zemam is a daily practice-management tool for doctors: clinics, visits, services, and receivables. This page explains what data we collect, why we collect it, and with whom we share it — in plain, direct language.
Data You Create
- Your account details: name, phone number, email address (if provided), profile photo, medical degree, and specialties.
- Your password and quick PIN are stored as cryptographic hashes and cannot be reversed — neither we nor our support team can read them.
- Your practice data: clinics, schedules, fees, visits, services, payment receipts, receivables, tasks, and reminders.
- Patient information you enter: name, phone number, notes, and any photos or files you upload.
- Support tickets and attachments when you contact us.
Your Patients' Data: You Own It
Zemam stores patient data solely on your behalf. You are responsible to your patients and your professional standards for obtaining consent and entering only what your work requires.
We do not use patient data for our own purposes, analyze it, or share it with any third party.
Zemam is an administrative and accounting tool, not a medical record system: it is not intended to store diagnoses, prescriptions, lab results, or clinical health data. Information linked to a visit is collected for financial and administrative documentation only.
Technical Data Collected Automatically
- Crash reports: error type, message, and stack trace, along with app version and OS — so we can fix bugs.
- Usage events: screen opened, action type (sign in, log visit…), timestamp, and app version — so we understand what is used and what needs improvement.
- Temporary log of verification code requests (phone number and request time) to prevent abuse — automatically deleted after seven days.
Joining the Waitlist on Our Website
If you sign up through the “Notify me when it's available” form on our website before the app is available on your device, we store your name, phone number, email address (if provided), the website language, and the sign-up time — for one purpose only: to send you a message with the download link once the app is available.
We do not use this data for any other marketing, and we share it only with our messaging provider to deliver that message. You can ask us to delete it at any time on WhatsApp: +218 94-4513974
What We Do Not Collect
We do not collect your location or contacts, and we do not track you across other apps or websites. Zemam contains no ad networks or third-party analytics; crash reports and usage events are hosted solely on our own server and never leave it.
Permissions Requested by the App
You can decline any permission; only the feature tied to that permission will be unavailable while the rest of the app continues to work.
- Camera: to capture your profile photo or a receipt photo. No photo is ever taken unless you tap to capture.
- Photos: to pick an image from your gallery. We only read the file you explicitly select.
- Notifications & Alarms: to remind you of your tasks and shifts on time.
Who Your Data Is Shared With
We do not sell, rent, or share your data for marketing purposes. The only sharing that occurs is to deliver messages to you and to complete subscription payments:
- WhatsApp message provider: receives your phone number and message text (verification code or notification) for delivery.
- SMS message provider: receives your phone number and verification code text when sent via SMS.
- Online payment gateway: receives your name, phone number, and the subscription amount when you pay online, to complete the payment. You enter your card details on the gateway's own page; they never reach us.
Data Security
No system provides absolute protection, but we commit to notifying you if a breach affecting your data occurs.
- All app-server communication is encrypted over HTTPS.
- Passwords and verification codes are hashed, and codes have short expiry periods and limited attempts.
- Our support team accesses your account only to resolve an issue you reported; this requires administrative authorization on the server and uses a short-lived session.
Retention and Account Deletion
We retain your data as long as your account exists, as the data represents your practice history.
You can delete your account permanently inside the app: Profile → Delete Account. The account is suspended immediately, and the account and its data are permanently deleted after 14 days. During this period, you can log in and tap “Cancel Deletion”; after that, no data can be recovered.
If you lost access to your account, you can request deletion through the “Account Deletion Request” page on our website, or by messaging us on WhatsApp from the phone number registered to the account.
- What is deleted: your account details; your patients and their photos and files; visits, services, and receivables; and tasks, notifications, support tickets, and subscriptions.
- What remains: an anonymized statistical record with no identifier (usage duration and counts only), crash and usage logs once they are no longer linked to you, and any financial records the law may require us to keep — and nothing beyond that.
- Copies may remain in backups for a limited period, until they expire in the normal backup rotation.
Your Rights
- Access and review your stored data.
- Rectify your data — most fields can be edited directly inside the app.
- Delete your account and its data, subject to the exceptions above.
- Ask about or object to any processing, using the contact details below.
Minors
Zemam is intended for practicing physicians and is not directed to anyone under eighteen. We do not knowingly collect minors' data.
Updates to This Policy
We may update this page. We will notify you of any material change inside the app before it takes effect, and the last-updated date is shown at the top of the page.
Contact Us
For any privacy inquiries or requests, contact us on WhatsApp: +218 94-4513974